[E-Wallet] Money-Back Guarantee by Touch'nGo eWallet?

In a recent study by Nielsen Malaysia on Malaysia’s shifting payment landscape, only 8% of Malaysians have adopted the use of e-wallets. Why? Withdrawing cash from bank ATM not risky? Using credit card not risky? Online banking transactions not risky?

One of the major reasons highlighted as a barrier to cashless adoption is that 46% of Malaysians are concerned about security measures and fraud risks related to digital payments.

What is Money-Back Guarantee?

In order to address this security and fraud risks and to boost consumers confidence, Touch'nGo (TNG) recently rolled out its "money-back guarantee" policy, dubbed as the first-ever safety and security policy for mobile payments in Malaysia

The "Money-back Guarantee" promises full compensation within 5 days if your TNG eWallet is being charged with unauthorised purchases or reload. Their enhanced security features protect you from any risk of losing your eWallet balances through unauthorised transactions:

• Artificial Intelligence & Machine Learning - Track and analyse data to detect and prevent unauthorised transactions
• Human Intervention - Dedicated risk team for further monitoring and strengthening the back-end security system

How to define "unauthorised transactions" ???

An "unauthorised transaction" occurs when the stored value (wholly or partially) is sent from your TNG eWallet account without you authorising it and due to no fault of your own.

Please note that if, however, you authorise/allow someone to access your TNG eWallet account (for instance, provide them with your login information or 6-digit pin) and they conduct transactions without your knowledge or permission, TNG will not be responsible for all the consequences arising from this manner of unauthorised use and such transactions will not be covered under this Moneyback Guarantee Policy.

Is this Feature comes Automatically?

No. If you want to be covered under ‘Money-back Guarantee’ Policy, then you have to:

• Completed your TNG eWallet account upgrade by completing a full verification process and validated by TNG team
• The source of funds for the unauthorised transaction must originate from the your own TNG eWallet account, and;
• You must notify TNG in the manner prescribed herein within 60 days from the date of the unauthorised transaction.

Question: The unauthorised transaction happened on 18 June 2019, I filed my claim on 25 June 2019, but I only verified my account on 1 July 2019. Will I be covered?

Answer:  Yes, the user is covered since the eWallet account has been verified and the claim submission is done within 60 days of the unauthorised transaction date, 18 June 2019. However, the user shall be required to resubmit the claim after the user has verified his or her account.

Click here to Download and Read the full Terms & Conditions.


Related articles that you might be interested to read:

• Why use Touch'nGo eWallet (not the physical card) ???https://financemalaysia.blogspot.com/2019/02/why-use-touchngo-ewallet-not-physical.html
  
• How to get 20% Toll Rebates via Touch'nGo e-wallet ?https://financemalaysia.blogspot.com/2019/02/how-to-get-20-toll-rebates-via-touchngo.html
  
• Why You Must use this App, especially AirAsia traveller?
  https://financemalaysia.blogspot.com/2019/02/why-you-must-use-this-app-especially.html

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Follow our active updates via Facebook @FinanceMalaysia

How to pay for Prudential policy premium with Boost e-wallet ?

Yes. You see it correctly. E-wallet payments or transactions in Malaysia is becoming one of popular methods, especially youngsters. And, it cross our mind recently, knowing that one of the largest insurance companies here - Prudential - is jumping on the bandwagon to let their policy holders to pay for their policies via e-wallet specifically Boost. (Referral code: yeo31ln)

Wow. That's fantastic to all e-wallet fanatics here. Now, you have another good reason to use Boost for your daily transactions.

What is Prudential's Corporate Website?

It provides 24/7 service for you to make one-time proposal payment and/or renewal premium payment for inforce policies from your Current Account Savings Account (CASA) or with your Debit / Credit Card or Boost e-wallet (Referral code: yeo31ln). For single premium proposal payment, only CASA option is available.

*Applicable to all Prudential's Life products.

How to make the premium payment?

Navigate to Online Payment via Prudential's Corporate Website (click here for the link) > Enter basic policy information > Read and agree on Terms & Conditions > Complete CASA or Debit/Credit Card details or Scan QR Code > Receive SMS/email confirmation upon successful of payment.

As simple as that.
And, you can enjoy your Boost's shake reward !!!

Good luck :)

Any charges being imposed on this?There will be no extra charges imposed by Prudential.


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How to get 20% Toll Rebates via Touch'nGo e-wallet ?

After knowing the benefits of TNG eWallet and most importantly clearing the doubt/confusion between physical TNG card and TNG eWallet from our previous article (click here to read), it's time to move on to more details on the most important function of TNG eWallet called PayDirect.

What is so Good about PayDirect ???

PayDirect is a brand new feature that allows you to pay toll fares directly from your eWallet at these participating highways. TNG is rushing to bring you more highways enabled PayDirect in no time.

For sure, more highways will come on board very soon. Anyway, you may start experiencing the PayDirect feature at the following highways for the time being:

How to add TNG card and starts using PayDirect?

Ready to add your Touch n’ Go card details to experience the seamless convenience of PayDirect and enjoy your toll rebates?

Just follow below steps to get it done, and learn how PayDirect actually works.

Not Enough?

Want More Rebates?

Please refer to below...

Earn up to 50 x Toll Rebates !!!

Want to earn more chances to enjoy your 20% toll rebates? Every friend who signs up for Touch n’ Go eWallet using a personalised referral code will earn you 5 toll trips – you can accumulate up to 50 trips !!!

Meaning you can just refer 10 friends to sign up TNG e-wallet with your code and enjoy the maximum toll rebates. (click here to download...)

Click here and read the full Terms & Conditions and FAQ.

* Please take note that for users who redeem their complimentary Reload PIN are NOT entitled for the initial toll rebates. However, he/she still can enjoy toll rebates via this Referral Programme.

What if my e-wallet insufficient funds when passing the toll gate?
It will deduct from the balance of your Touch'nGo card which you're using.


Is this applicable for SmartTag user as well?
YES. Because SmartTag basically also using a TNG card attached.


How many TNG cards can I add into my e-wallet?
Total 3 cards is allowed and you can remove whichever card anytime in the future.

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Other articles you may interested to read on:

Why use Touch'nGo eWallet (not the physical card) ???

https://financemalaysia.blogspot.com/2019/02/why-use-touchngo-ewallet-not-physical.html

Why You Must use this App, especially AirAsia traveller?

https://financemalaysia.blogspot.com/2019/02/why-you-must-use-this-app-especially.html

10 Most Popular E-Wallet in Malaysia

https://financemalaysia.blogspot.com/2018/12/10-most-popular-e-wallet-in-malaysia.html

Why e-Wallet will be the Future Payment Method in Malaysia?https://financemalaysia.blogspot.com/2018/11/why-e-wallet-will-be-future-payment.html

Why use Touch'nGo eWallet (not the physical card) ???

Instead of holding the normal Touch'nGo (TNG) card we're using currently, we can opt for the mobile version of it via a new app called Touch'nGo eWallet. However, at this current juncture, you CANNOT reload your TNG card with the app. Don't be angry first. Let's give them sometime to sort things out.

Anyway, you can view your TNG card balance and last 5 transactions real-time via the eWallet app. That's pretty good though!

Abit of Background of TNG Digital

The e-wallet license holding company was TNG Digital Sdn Bhd (TNG Digital) and it is the joint venture entity where TNG is participating as a majority shareholder and Alipay is participating as a minority shareholder. (Bloomberg source) Meanwhile, TNG is a wholly owned subsidiary of CIMB Group.

What can do with TNG eWallet ?

The Touch 'n Go eWallet offers many attractive features that make your life more convenient.

• Transfer money to other Touch 'n Go eWallet users
• Reload your mobile prepaid
• Pay for your utilities and postpaid bills
• Purchase movie and flight tickets
• QR code payment at participating Touch 'n Go eWallet merchants
• Dynamic QR code payment at participating Touch 'n Go eWallet merchants
• To pay tolls via RFID feature and TNG Card feature (more about this in our next post)

How Do I Register as a TNG eWallet user?

It's easy, just follow these steps: 

1. Download Touch 'n Go eWallet now (click here to get the promotional code and download)
2. Register by keying in your phone number.
3. Request for One Time Password (OTP) to validate your phone number.
4. Set up your 6-Digit PIN and Security Question.
5. Fill up your personal information.
6. You're all set! Reload and pay with your Touch 'n Go eWallet.

What? Only RM200 limit per account?

Actually, you can choose to UPGRADE your eWallet size to RM5,000 by doing some verification as shown below. It's easy and only takes around 2 days to complete the verification process.

Source: Touch'nGo

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Why You Must use this App, especially AirAsia traveller?

Calling all AirAsia travellers especially, if you don't know this new app, then you're in missing all the goodies due to the following reasons. Firstly, you should know the benefits of e-wallets. Secondly, you should know this e-wallet from AirAsia group called BigPay.

BigPay is the future of payments and money in Southeast Asia. It combined the convenience of a mobile app with the flexibility of a prepaid Mastercard® to allow you to save time and money to transact.

6 Advantages of using BigPay

• REAL EXCHANGE RATE when paying abroad
  - When you’re abroad, pay with BigPay in the local currency and always get the best exchange rate - without the fees. The exchange rate was reportedly same or better than XE. No more queuing up to change money or getting ripped off by credit cards.
  
• INSTANT MONEY TRANSFERS to your friends
  - Transferring money is exactly 3 taps away from the home screen. Your friend can receives your money instantly, which could saves his/her live or maybe his/her life.
  
• EXPENSE TRACKING right from the app
  - All your expenses are automatically tracked and categorised within the app. So at the end of the month, you know exactly how much you’ve spent and where.
  
• ZERO Processing Fees on AirAsia.com- When paying with a debit or credit card, processing fees can amount to up to RM24 per booking. Why pay that?
• TRAVEL DISCOUNTS on AirAsia.com
  - The only card that saves you money on your flight booking, pre-booked baggage, and meals. On top of that, BigPay users often get access to exclusive sales!
  
• AIRASIA BIG POINTS with daily transactions
  - Any transaction with BigPay will earn you BIG points that you can use to redeem flights and perks on www.airasiabig.com.

Scaring that your BigPay prepaid Mastercard® could be stolen without you realising?NO worry. The freeze function in the app is your solution. You can always frozen your prepaid card anytime anywhere to safeguard your money in the account. Yeah!

BigPay is available on both
Android (click here to download)
iOS devices (click here to download)

Get RM10 if you insert this referral code VDN6123EJ2 during sign-up.

In conclusion, making payment to your flight tickets is normal, but, the different is how you pay for it. Online banking FPX? Credit card? Debit card? Or, BigPay is definitely your best choice now...

Article by EWallet Malaysia (click here to follow their active updates on Facebook)

And, do follow our active updates via Facebook @financemalaysia also.

Thanks.